Help centre
Questions? Start here.
Before contacting us, take a moment to browse our frequently asked questions. You may find the answer you need right here.
Contact usFrequently asked
How can we help?
Orders
Has my order been dispatched yet?
Orders are generally dispatched within 1–5 working days, and sometimes sooner. You will receive a dispatch email when your order has left us, so please check your spam or junk folder in case it has landed there. If you cannot find the email or think you may have deleted it, contact us and we can provide real-time information about your order’s dispatch status.
I entered the wrong address. Can I change it?
If you entered an incorrect delivery address, please contact us within 24 hours. If the order has not shipped, we can update the delivery address. Once an order has shipped, unfortunately we are unable to change its destination.
I need to cancel or change my order. What should I do?
Please contact us as soon as possible. We will always try our best to accommodate a cancellation or change, provided the order has not already shipped.
If the order has been shipped, we will no longer be able to cancel it or make changes.
Why didn’t I receive a confirmation email?
There is a good chance the confirmation email has ended up in your spam or junk folder, so please check there first. If you still cannot find it and would like the email resent, contact us and we will be happy to help.
Delivery & tracking
I ordered multiple items. Why did I receive only one?
When you order multiple items, they may be shipped separately because products can be dispatched from different warehouses. One item may arrive before another, so please do not worry if your complete order does not arrive in a single package—the remaining items will follow.
My order is still not here. What should I do?
If your order has taken longer than 15 working days from dispatch, please contact us and we will investigate it for you. We offer a money-back guarantee or can arrange to have your order resent, as appropriate.
I don’t have a tracking number. When will I get it?
Once you receive your dispatch email, you can contact us for an update on your tracking information.
Returns
What is your return policy?
Our return policy lasts 10 days. If more than 10 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging.
Payments
What payment options are available?
We accept all major credit and debit cards through Stripe. We also accept PayPal. If your card has been declined, please do not worry—contact us and we will advise you on the next steps.